FAQ

GOT QUESTIONS?

Frequently Asked Questions

Everything you need to know about ordering from Koral King.

How much is shipping?

$29 within Florida, $49 out of state, and FREE on orders $499+. Livestock ships overnight with UPS, usually arriving by 12 PM the day after it ships.

Where do you ship?

Livestock ships within the United States, including Alaska and Puerto Rico. Alaska and Puerto Rico orders take 2 days in transit and are not covered by our DOA guarantee. We don't ship livestock to Hawaii. Dry goods and merch can ship internationally. Interested in importing or wholesale? Contact us here.

What if something arrives dead (DOA)?

We guarantee live arrival. Notify us within 2 hours of delivery, on the same day, with clear photos of the packaging and the item. Keep the item unopened in its original bag. We'll make it right with a replacement or store credit. Friday deliveries are not covered by our DOA guarantee, since a carrier delay can push them to Monday. Full Shipping & DOA policy.

Can I pick up my order in store?

Yes! Choose Store Pickup at checkout and grab it at our Gainesville store: 4445 SW 35th Terrace, Suite 280. Open Tue to Sat 10am to 7pm, Sun 10am to 6pm, closed Mondays.

Can you hold my order?

We can hold corals for up to one week after payment, unless other arrangements are agreed on.

Something I want is sold out. Can I still get it?

Tap "Notify me" on the listing to get an email when it's back. Some rare fish are available by special order; the listing will show the sourcing time. Can't find it at all? Request it here and we'll hunt it down.

Do you do live sales?

Every Sunday at 6 PM ET on Instagram @thekoralking, with giveaways throughout the stream.

Do you service aquariums?

Yes, we service home and office saltwater aquariums. Request a service visit here.

Still have questions?

Contact Us →